The Institutional Content Owner is an account that our system automatically creates when Hapara Dashboard is set up. The account is used to manage a variety of processes in Hapara Dashboard, such as Smart Share. It also owns all of the Google Drive folders created for Hapara Dashboard.
The Institutional Content Owner is generally named school.apps.owner, but another username can be used if requested when Hapara Dashboard is set up.
If your domain's Institutional Content Owner is not named school.apps.owner, then you can find its username as follows:
- Log into the Hapara Admin console.
- Browse to Configuration > Google Apps Settings.
- Scroll down to the section named Institutional Content Owner Account.
Protecting your school.apps.owner
Your school.apps.owner account should be protected by all administrators of your Google Apps domain. Please DO NOT delete the account for any reason.
This account is at greatest risk of being deleted manually when tidying up your Google Apps admin console, which may occur routinely or when a new administrator begins at your school.
Please ensure that anyone with super administrator privileges to your Google Apps domain is aware of the school.apps.owner user's role in Hapara Dashboard and the importance of its safety.
Google Apps Directory Sync (GADS) and similar sync tools pose a risk to your school.apps.owner account if they have not been configured for Hapara Dashboard. You must set exclusion rules to keep this user from being deleted or suspended automatically.
If you are using GADS, please protect your school.apps.owner account by following the steps in this article: Configuring GADS for Hapara Dashboard.
Recovering a deleted school.apps.owner account
If this account is deleted, please take steps immediately to try recovering the account. After five days, Google will permanently delete the account, removing its content and folders from Google Drive.
If your school.apps.owner account is inactive or has been suspended or deleted on accident, please take these steps to attempt recovery as soon as possible:
- Log in to your Google Apps admin console as a Super Administrator.
- Click Users.
- In the By User Type drop-down in the page's left-hand panel, select to filter by type Suspended users.
- Look for the school.apps.owner@<your_domain> account. If it is there, then restore it.
- If the user is not there, then switch to Recently deleted users in the By User Type drop down.
- Look for the user. If the user is there, then select the account and click undelete in the Actions drop-down.
If you cannot recover this account, please contact our team for assistance.