My student(s) won't go into a Guided Browsing (Focus or Filter) session Follow

If you are a teacher, and you are not able to initiate a Focus or Filter session in Hāpara Highlights for a student or students in your class, follow the steps below.

Problem

When I am in Hāpara Highlights, I have students who are not being put in a Guided Browsing session even though they are in class and on their devices.

Check whether another class is guiding the student

Before troubleshooting the device, check the target icon on the student's tile. A yellow target means the student is in an active guided browsing session in another class.

Note: Each student can be in only one guided browsing session at a time. Starting a new session for a student who is already in a session replaces that student's previous session.

If a student has a yellow target, see A student in my class is in a Guide Browsing session that I did not initiate for instructions on releasing them.

Solution 1

• On the student's device, look at the upper-right corner of their Chrome browser. Check whether or not the Highlights icon is visible. It should either be there or appear under the puzzle piece. 
• Click on the Highlights icon to attempt to reconnect the student device in Highlights.

Solution 2

• Restart the student's device.
• Then verify that the student is logged in to their school account.
• Also verify that the Chrome browser Sync Is On.  This will ensure that any recent updates are applied.

Post troubleshooting note: If the Highlights extension icon is still not present or does not connect, please follow your district's/school's procedure for requesting technical assistance.

Provide them with the student email address so that they can verify that the self-hosted Highlights Extension is installed for the student. This process can only be performed by your district's/school's G-Suite Administrator.