Highlights Chat - Teacher FAQ Follow
In this article:
- Who is allowed to chat?
- How long can I access my chat history?
- Can I chat with Offline students?
- Why doesn't the chat option show up for me?
- When can I chat with my students?
Question
Who is allowed to chat?
Answer
In Hāpara Highlights Chat, only teachers can message their students, and students can message their teacher during instructional time. Teachers must toggle Chat to "On" in order to send and receive student messages. Students are NOT be able to chat with each other. Teachers also are NOT be able to chat with each other.
Question
How long can I access my chat history?
Answer
Teachers have access to a history of chat conversations with their students for 15 days. After that time, you will not be able to review the chat interactions you have had with a student.
Question
Can I chat with offline students?
Answer
It is not possible to chat with an offline student. Highlights Chat requires the student be signed into their Chrome browser with their school-issued Google account. Students must be online in order for the Highlights extension to be active, which allows you to send messages to the student.
Question
Why doesn't the Chat option show up for me?
Answer
1. Students' version of the Highlights extension must be higher than 5.0.62.
To verify the version from a student's device, click on the puzzle piece in the upper right corner of the Chrome browser and Manage Extensions.
If the version is lower than 5.0.62, please restart your student's device or contact your Hapara administrator.
2. The student is not properly authenticated to their Google Chrome profile. Make sure they are signed in with their school issued Google account and Sync is ON.
3. Your school or district may have chosen not to enable Chat. Contact your Hapara Administrator to discuss turning it on.
Question
When and where can I chat with my students?
Answer
Chat time and location restrictions are the same as Hāpara Highlights and are set by your Hāpara administrator.
When Chat is helpful for instruction and learning, visit the Chat icon in Highlights to toggle it to "On." Leave it turned off when it’s not needed during class