What causes blank student panels? Follow
There are some instances in which Highlights cannot show students’ browsing activity. These can be due to how Highlights was configured for your school or district, or due to connectivity or log in issues. Below is some information for what these messages might mean, and how to troubleshoot further:
|
Message displayed |
How to interpret result and troubleshoot further |
|
School is finished for the day |
Highlights has been configured to work only during specific school hours, and it is currently outside of those hours. This can be resolved by asking an Administrator to check Time Restrictions. |
|
Outside school network |
Highlights has been configured to work only when the student is connected to specific school networks, and the student is not connected to one of these configured networks. This can be resolved by checking the IP address the student is connected through, and asking an Administrator to check IP restrictions. |
|
Currently not browsing |
The student is logged into the browser but does not have any tabs open or only has blank tabs open. |
|
Offline |
There are several possible causes of Student is offline including:
If you believe you are getting this message in error, you can click the refresh button in the student tile |
|
Teacher or administrator account detected |
Highlights does not monitor teacher browsing, so if a student and teacher are logged into the same browser, monitoring is disabled. To resolve this issue, ask the impacted student to remove all other accounts from their Chromebook or Chrome browser. For help resolving login issues, read this. |
to re-establish the connection between Highlights and the student’s browser. If you need additional help troubleshooting,