What to do when multiple devices are detected in Highlights Follow
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Multiple devices overview
A student can be logged onto multiple devices (say two laptops) simultaneously. If the devices all have the Highlights extension installed, then Highlights will "see" both devices. Highlights doesn't know which device automatically which device to show.
When Highlights detects a student is logged into more than one device, their teacher will see a yellow multi-device icon 
on the student's tile. If no device has been selected, Highlights will not show any browsing activity until the teacher selects a device to view.
To select a device to view, click Select a device. A modal will open showing a list of all of the devices the student is logged into, with the name of the website currently open in the active tab on each device.
Click on any device in the list to show the student's activity on that device in the student tile. The multi-device icon will remain on the student tile.
If you would like to see activity on another device, click the yellow multi-device icon to open the modal again.
How to resolve multiple device log in issues
While a student can remain logged into multiple devices and the teacher can switch between devices as described above, we recommend that when a teacher sees a student is logged into multiple devices, they ask the student to log out of the devices they are not currently using. This will help Highlights run as smoothly as possible, and is a lesson in digital hygiene for the student. Remaining logged in to un-used devices, especially if they are shared, can be a big security risk.
If the student has access to the other devices they are logged into, they can follow these instructions to log out:
- At the bottom right, select the time.
- Click Sign out
Signing out of Chrome profiles on a Mac or PC:
- In a Chrome browser, click on the Profile picture in the top right corner
- Click the Manage people icon that looks like a cog
- Point to or hover over your profile.
- At the top right of your profile, click the three dots
- Then click Remove this person.
- Confirm by clicking Remove this person.