RESOLVED: Hāpara Service Disruption - September 1, 2026 Follow

September 1, 2026 at 12:30 PM US/Pacific – Resolved

Google Cloud has reported that the underlying network infrastructure ended as of 11:52 PDT.
Incident began at 2026-09-01 07:44 and ended at 2026-09-01 11:52 (all times are US/Pacific).

If you experience any ongoing issues, please restart your browser and log back into your Google account.

Please submit a request to our support team if you have any questions, feedback or suggestions.
 

Thank you for your patience while this service disruption was being investigated and resolved.

September 1, 2026 at 10:00 AM US/Pacific – Update

Google Cloud has reported that the underlying network infrastructure has recovered following a service degradation affecting multiple products/ Google is continuing to validate the recovery of individual services.

Hāpara Impact: Teachers and students may experience Server Error messages:

Our Engineering team is continuing to investigate the impact on Hāpara services and working to restore normal access.

We will provide another update as soon as more information is available.

September 1, 2026 at 9:32 AM US/Pacific – Investigating

We are currently experiencing a service disruption related to an ongoing Google Cloud issue.

Impact: Teachers and Students may encounter a “Server Error” message when accessing Hāpara and may be unable to access the platform.

Our team is actively monitoring the issue with Google and will provide further updates as they become available.