Hāpara Filter troubleshooting: Google searches ask for Captcha verification Follow
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Why this happens
When the Google safe search option is turned on in the Hāpara Filter, users may be asked to verify that they’re not robots with Captcha.
This happens when devices or software on the same network are trying to enforce Google safe search at the same time. Google safe search enforcement is done by rewriting the URL to add the “safe=strict” parameter to the search URL. When more than one safe search enforcer is in use, they can conflict with each other. This causes a redirect loop as they keep rewriting the URLs in their own ways. As a result, Google will detect a lot of traffic from the same IP address during a very short time period and thinks the traffic may be generated by robots.
How to fix it
- Check the settings of your firewall and other filtering devices or software. If applicable, turn off Google safe search settings.
- Google safe search can be left enabled in your Google Workspace settings. This should be the only place enforcing Google safe search.
- Log into the Hāpara Filter admin console.
- Go to Policy Manager.
- Turn off Google, Yahoo, Bing safe mode and Block Google search tracking in the related rules.
- The new policy should take effect on all associated devices within minutes. You can force the update by asking users to click the Refresh policy button in the Hāpara Filter extension icon menu.
- The problem should go away in a few minutes.