Deledao ActivePulse, presented by Hāpara: How to enable and manage student wellness monitoring Follow

In this article:

• Student Wellness Monitoring overview
• Basic configuration
• Adding alert subscribers and delegating alert handling based on OUs
• Investigating alerts

Deledao ActivePulse, presented by Hāpara overview

Our students have a lot going on. It's impossible to know all of the struggles that they deal with on a daily basis. The student wellness feature in the web filter monitors students' website visits and email activities, to make it easier for schools to provide students with the supports they need. The wellness monitor will alert select school staff to wellness related issues like:

• Suicide and self harm
• Cyberbullying
• Toxic language

When you enable student wellness monitoring, you will be able to designate staff to receive real-time wellness alerts, so you can easily investigate and intervene when students are having wellness-related issues. It is important to have a planned escalation process in place should a wellness alert arise. You will be asked to identify qualified staff who will be responsible for monitoring wellness alerts upon implementation of the web filter. 

Basic configuration

To enable Deledao ActivePulse, presented by Hāpara, log in to your web filter admin console at admin.deledao.com, then: 

• Navigate to the Student Wellness tab
• Click Settings in the left hand navigation
• Toggle Enable student wellness detection to Enable

Once enabled, Admin can also turn wellness alerts on or off for each policy.  This would allow you to disable wellness detection for teachers. 

Adding alert subscribers and delegating alert handling based on OU

By default, the web filter administrators will receive and can investigate all student wellness alerts from the web filter admin console. However, handling student wellness alerts does not need to be the job of just your IT staff. In the Student Wellness tab, you can add other school staff as alert subscribers as needed. These subscribers could be counselors, principals, classroom teachers - whoever in your school is best qualified to respond to student wellness concerns.

If you have multiple people that will be managing and investing student wellness alerts, you can use OUs to delegate who responds to alerts from specific groups of students. 

Admin can decide whether School or Parents will receive wellness alerts and when to send the alerts.

When the web filter Parent Portal is enabled and configured, parents can also receive reports.  For more information on the Parent Portal, see How to configure the web filter Parent Portal.

If you do not want notification emails and texts to contain any identifying student information, such as student name and email address, check the box to "Omit sensitive information in alerts." Alert recipients will get an email or text to direct them to sign into the web filter admin console to find out the alert specifics.

To add alert subscribers and delegate alert handling based OUs, navigate to the Add Alert Recipient button in the top right-hand corner of the Settings page of the Student Wellness tab in your web filter admin console.

In the configuration settings that appear, you must give the subscriber a name and determine:

• what email or phone number the alerts should be sent to
• which levels of alerts they should be notified of (high, medium, low)
  
• if they should receive alerts for all OUs or select OUs
• if they should be able to add notes and clear the alerts
• which categories of alerts they should be notified of

To delegate alerts based on OU, select Choose OUs under the Group option. You will see a drop down list of OUs in your domain and can choose any number of OUs to delegate to that subscriber. Multiple subscribers can be delegated to the same OU.

Subscribers will be alerted via email and in the teacher portal.

Understanding alert levels

Wellness issues are detected by AI based on students’ internet activities, and the flagged alerts are divided into three levels:

• High: activities falling into the categories of violence, self-harm, suicide and hate

• Medium: activities falling into the categories of cyberbullying, harassment and sexually explicit content

• Low: activities falling into the categories of anxiety and depression

Note: If specific search engines are added to a student's Policy Rule allow list, then student wellness categorized search results and webpages accessed from those search engines will NOT trigger an email notification.  Instead, those websites will appear in the Reports tab with an indication of the student wellness category.

Investigating alerts

Web filter administrators can investigate all alerts in the web filter admin console, in the Student Wellness tab. 

Alert subscribers can investigate alerts via the web filter Teacher Portal, at admin.deledao.com/teacher. 

Each alert can be expanded to reveal more about what triggered the alert.

The icons on the right side of the alert allow you to take several actions to respond to investigate further or respond to the alert. We'll break down what each does below: