Hāpara Filter - How to enable and manage Student Wellness Monitoring Follow
In this article:
- Student Wellness Monitoring overview
- Basic configuration
- Adding alert subscribers and delegating alert handling based on OUs
- Investigating alerts
Student Wellness Monitoring overview
Our students have a lot going on. It's impossible to know all of the struggles that they deal with on a daily basis. The Student Wellness Monitoring feature in the Hāpara Filter monitors students' website visits and email activities, to make it easier for schools to provide students with the supports they need. The wellness monitor will alert select school staff to wellness related issues like:
- Suicide and self harm
- Toxic language
When you enable student wellness monitoring, you will be able to designate staff to receive real-time wellness alerts, so you can easily investigate and intervene when students are having wellness-related issues. It is important to have a planned escalation process in place should a wellness alert arise. You will be asked to identify qualified staff who will be responsible for monitoring wellness alerts upon implementation of the Hāpara Filter.
To enable Student Wellness Monitoring, log in to your Hāpara Filter admin console at hapara.deledao.com, then:
- Navigate to the Student Wellness tab
- Click Settings in the lefthand navigation
- Toggle Enable student wellness detection to Enabled
Adding alert subscribers and delegating alert handling based on OU
By default, Hāpara Filter administrators will receive and can investigate all student wellness alerts from the Hāpara Filter admin console. However, handling student wellness alerts does not need to be the job of just your IT staff. In the Student Wellness tab, you can add other school staff as alert subscribers as needed. These subscribers could be counselors, principals, classroom teachers - whoever in your school is best qualified to respond to student wellness concerns.
If you have multiple people that will be managing and investing student wellness alerts, you can use OUs to delegate who responds to alerts from specific groups of students.
To add alert subscribers and delegate alert handling based OUs, navigate to the Add Alert Recipient button in the top right-hand corner of the Settings page of the Student Wellness tab in your Hāpara Filter admin console.
In the configuration settings that appear, you must give the subscriber a name and determine:
- which levels of alerts they should be notified of (high, medium, low)
- what email the alerts should be sent to
- if they should receive alerts for all OUs or select OUs
To delegate alerts based on OU, select Choose OUs under the Group option. You will see a drop down list of OUs in your domain and can choose any number of OUs to delegate to that subscriber. Multiple subscribers can be delegated to the same OU.
Subscribers will be alerted via email and in the Hāpara Filter teacher portal.
Understanding alert levels
Wellness issues are detected by AI based on students’ internet activities, and the flagged alerts are divided into three levels:
- High: activities falling into the categories of violence, self-harm, suicide and hate
- Medium: activities falling into the categories of cyberbullying, harassment and sexually explicit content
- Low: activities falling into the categories of anxiety and depression
Hāpara Filter administrators can investigate all alerts in the Hāpara Filter admin console, in the Student Wellness tab.
Alert subscribers can investigate alerts via the Hāpara Filter Teacher Portal, at hapara.deledao.com/teacher.
Each alert can be expanded to reveal more about what triggered the alert.
The icons on the right side of the alert allow you to take several actions to respond to investigate further or respond to the alert. We'll break down what each does below:
|This will bring up a log of all entries, flag/unflagging dates and times, case reviewers, and notes regarding the specific student.|
The light bulb icon will bring up a Hāpara Filter Spotlight view, which provides a quick overview of the student's recent activities to assist in assessing his/her wellness. The red phrases indicate blocked activities.
|The flag button can be used to flag a student as high risk. Once flagged, any new wellness incident will bump the student into the high risk alert level. When you flag/unflag a student, you will be asked to include a note explaining more.|
|The PDF button will generate a PDF report that can be shared with others.|
Mark as investigated
The magnifying glass button can mark alerts as having been investigated - such alerts will no longer appear in the wellness investigation view. However, if the student of concern has new alerts appear in the future, older alerts can be retrieved by clicking the Show more button.
The eye icon will open a screenshot of the student activity that generated the alert.
Mark as irrelevant
False alerts can happen. This button allows you to remove the alert permanently.