Deledao ActivePulse, presented by Hāpara: How to enable and manage student wellness monitoring Follow

In this article

• Overview
• Basic configuration
• Adding alert subscribers and delegating alert handling based on OUs
• Understanding alert levels
• Investigating alerts

Overview

Our students have a lot going on. It's impossible to know all of the struggles that they deal with daily. The student wellness feature in the web filter monitors students' website visits and email activities. This make it easier for schools to provide students with the supports they need. The wellness monitor will alert select school staff to wellness-related issues such as:

• Suicide and self-harm
• Cyberbullying
• Toxic language

When you enable student wellness monitoring, you will be able to designate staff to receive real-time wellness alerts, so you can easily investigate and intervene when students are having wellness-related issues. It is important to have a planned escalation process in place should a wellness alert arise. You will be asked to identify qualified staff who will be responsible for monitoring wellness alerts upon implementation of the web filter. 

Basic configuration

To enable Deledao ActivePulse, presented by Hāpara, log in to your web filter admin console at admin.deledao.com, then: 

• Navigate to the Student Wellness tab
• Click Settings in the left-hand navigation
• Toggle Enable student wellness detection to Enable

Once enabled, technology administrators can also turn wellness alerts on or off for each policy.  This allows you to disable wellness detection for teachers. 

 

Adding alert subscribers and delegating alert handling based on OU

By default, the web filter administrators can view and investigate all student wellness alerts from the web filter admin console. However, handling student wellness alerts does not need to be the job of just your IT staff.

In the Student Wellness tab, you can add other school staff to alert subscribers as needed. These subscribers could be counselors, principals, classroom teachers —whoever in your school is best qualified to respond to student wellness concerns.  If no alert recipient is added, alerts will still be triggered and are viewable in the web filter admin console.

If you have multiple people who will be managing student wellness alerts, you can use OUs to delegate who responds to alerts for specific groups of students. 

Technology administrators can also decide whether the school or parents will receive wellness alerts and when to send the alerts.

When the web filter Parent Portal is enabled and configured, parents can also receive reports. For more information on the Parent Portal, see How to configure the web filter Parent Portal.

If you do not want notification emails and texts to contain any identifying student information, such as student name and email address, check the box to Omit sensitive information in alerts.

Alert recipients will get an email or text to direct them to sign in to the web filter admin console to view the alert specifics.

To add alert subscribers and delegate alert handling-based OUs, navigate to the Add Alert Recipient button in the top right-hand corner of the Settings page of the Student Wellness tab in your web filter admin console.

In the configuration settings that appear, you must give the subscriber a name and determine:

• What email or phone number the alerts should be sent to
• Which levels of alerts they should be notified of (high, medium, low)
  
• If they should receive alerts for all OUs or select OUs
• If they should be able to add notes and clear the alerts
• Which categories of alerts they should be notified of*

*Note: The category selected for a Wellness alert must also be selected in the Policy Rule if the category should be blocked in addition to the alert.

 

Recipients can be configured to receive alerts by groups if the Identity Provider is Office365.

To delegate alerts based on OU, select Choose OUs under the Group option.

You will see a drop-down list of OUs in your domain and can choose any number of OUs to delegate to that subscriber. Multiple subscribers can be delegated to the same OU.

Subscribers will be alerted via email and in the Teacher Portal.

Note: The first alert recipient in an Escalation Procedure must be designated when added as an alert recipient.

Understanding alert levels

Wellness issues are detected by AI based on students’ internet activities, and alerts are triggered as long as the categories are checked under the rules defined in Policy Manager. The flagged alerts are divided into three levels:

• High: activities falling into the categories of violence, self-harm, suicide and hate

• Medium: activities falling into the categories of cyberbullying, sexually explicit content, drugs and toxic language

• Low: activities falling into the categories of anxiety and depression

Note: If specific search engines are added to a student's Policy Rule allow list, then student wellness categorized search results and webpages accessed from those search engines will NOT trigger an email notification. Instead, those websites will appear in the Reports tab with an indication of the student wellness category.

Investigating alerts

Web filter administrators can investigate all alerts in the web filter admin console via the Student Wellness tab. 

 

Alert subscribers can investigate alerts via the web filter Teacher Portal at https://portals.deledao.com/teacher. 

Each alert can be expanded to reveal more about what triggered the alert.

The icons on the right side of the alert allow you to take several actions to respond to investigate further or respond to the alert. We'll break down what each does below.

Icon	Action
Notes	This will bring up a log of all entries, flag/unflagging dates and times, case reviewers and notes regarding the specific student.
Spotlight	This icon will bring up a web filter Spotlight view, which provides a quick overview of the student's recent activities to assist in assessing his/her wellness. The red phrases indicate blocked activities.
Flag Student	The flag button can be used to flag a student as high-risk. Once flagged, any new wellness incident will bump the student into the high-risk alert level. When you flag/unflag a student, you will be asked to include a note explaining more.
Generate Report	The PDF button will generate a PDF report that can be shared with others.
Mark as investigated	This button can mark alerts as having been investigated. Such alerts will no longer appear in the wellness investigation view. However, if the student of concern has new alerts appear in the future, older alerts can be retrieved by clicking the Show more button.
Investigate Activities	This icon allows users to view browser activity around the time of a student wellness alert. Clicking the icon opens the Reports tab, showing the browser activity 15 minutes before and after the alert. This assists technology administrators in deciding if this activity was by accident or if an incident needs attention.
View Screenshot	The eye icon will open a screenshot of the student activity that generated the alert.
Mark as irrelevant	False alerts can happen. This button allows you to remove the alert permanently.