Troubleshooting login, access and display problems Follow

Authorization, login and display issues most commonly stem from confusion with Google's account management and login system, but can also be the result of local browser cache corruption.

If you are seeing the below message in Hapara Dashboard, please try these troubleshooting steps:

 

Please note: The following screenshots may vary slightly depending on your Chrome Browser version. Please be aware when you try to compare screens as you follow this guide.

 

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Troubleshooting login, access and display problems
1. Logout of other Google accounts
2. Clear browser cache and cookies 
3. Check third party cookies are not blocked
4. Contact Hapara support

 

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