Highlights Service Disruption - September 4, 2019: RESOLVED Follow

04 Sept 2019, 09:15 PT. 12:15 ET

The issue with Hapara Highlights should now be resolved.

If you are experiencing ongoing issues with Hapara Highlights, please run a Highlights diagnostic test from any impacted student device and submit the results to our Support Team.

We apologize for the inconvenience and thank you for your patience and continued support.


04 Sept 2019, 08:30 PT. 11:30 ET

We are investigating reports of issues with Hapara Highlights.

Some teachers may see error messages in Highlights, and Hapara Student Diagnostics may be showing the message "Error requesting users from extension":

We are investigating and will provide more information shortly.



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