Highlights Service Disruption - July 31, 2019: RESOLVED Follow

 

Resolved: 10:30 PM PST/ 5:20PM NZT

Hapara Highlights should now be back online. If you continue to experience any Highlights issues, please run a Highlights diagnostic test from any impacted student device and submit the results to our Support Team.

Our teams will continue investigating and implement further improvements to ensure better stability and performance in the future.

We sincerely apologize for any inconvenience during this service disruption.

---

At approximately 4:30 PM PST/ 11:30 AM NZT, we began receiving elevated reports of Highlights issues.

Teachers may see students appearing as offline, and a message stating that your students are outside the school's network.

Screen_Shot_2019-08-01_at_2.43.31_PM.png

When running a Highlights diagnostic test from any impacted student device, you may see the communication test fail with an error stating "Students enrolled-no valid-user."

Our engineering team is investigating the root cause of this disruption and recommends that Google Administrators check and confirm that the schools' IP configuration matches the IP address the students are connecting to.

Have more questions? Submit a request