It's not uncommon for multiple students to be logged into the same device or Chrome browser. This can give unexpected results with Hapara Highlights, and may fail a Highlights Diagnostic Check.
To resolve this, please ask any impacted users to remotely sign out of other Google sessions. This means all users signed into that Device or Chrome Browser should:
- Open Gmail.
- In the bottom right corner, click Details and then Sign out all other web sessions.
We strongly recommend schools turn off their devices at the end of the day or restart every morning to prevent these issues from happening.
To prevent students from using multiple Google accounts, please contact your Administrator.