Sometimes a Highlights student panel displays the message "student device is not responding":
This message is displayed when Highlights has recently been successfully communicating with the student device, but now can not communicate with it.
Common causes of this situation are:
- The WiFi has just stopped working
- The student has closed the lid of their laptop
- The student has just turned off their laptop
If the student device stays unresponsive for a few minutes, the student panel will update to say "Student is offline"
If the student devices starts communicating again, the "student device is not responding" message will automatically disappear.