Sometimes a Highlights student panel displays the message "student device is not responding".
This message is displayed when Highlights has recently been successfully communicating with the student device, but now cannot communicate with it.
Common causes of this situation are:
- The WiFi has just stopped working
- The student has closed the lid of their laptop
- The student has just turned off their computer
If the student device stays unresponsive for a few minutes, the student panel will update to say "Student is offline"
If the student device starts communicating again, the "student device is not responding" message will automatically disappear.