What causes blank student panels? Follow
Quick tip: Hapara Highlights has a self-diagnostic check that is run from a student device, and can resolve some commonly experienced issues, including blank student panels.
Highlights may sometimes display a message advising that a student is offline, is not connected to the school network, school is finished for the day or similar. Below is some information for what these messages might mean, and how to troubleshoot further:
|Message displayed||How to interpret result and troubleshoot further|
|School is finished for the day||
Highlights has been configured to work only during specific school hours, and it is currently outside of those hours.
|Student is outside school network||
Highlights has been configured to work only when the student is connected to specific school networks, and the student is not connected to one of these configured networks.
|Student is not currently browsing the internet||
The student's browser does not have any tabs open or only has blank tabs open.
|Student is offline|| There are several possible causes of Student is offline including:
Please ask any impacted student to run a self-diagnostic check to further diagnose why the student appears as offline.
|Teacher account logged in||
Highlights does not monitor teacher browsing, so if a student and teacher are logged into the same browser, monitoring is disabled.
To resolve this issue, ask the impacted student to sign all other accounts out of Gmail on their device. IE: so only the student remains logged into the device.