Quick tip: Hapara Highlights has a self-diagnostic check that is run from a student device, and can resolve some commonly experienced issues, including blank student panels.
Sometimes Highlights can't "see" the activity of a student who is part of the class and shows a "blank" student panel without any sites, documents or URLs:
The blank student panel displays one of these message:
|Message displayed||How to interpret result and troubleshoot further|
|School is finished for the day||
Highlights has been configured to work only during specific school hours, and it is currently outside of those hours.
|Student is outside school network||
Highlights has been configured to work only when the student is connected to specific school networks, and the student is not connected to one of these configured networks.
|Student is not currently browsing the internet||
The student's browser does not have any tabs open or only has blank tabs open.
|Student is offline|| There are several possible causes of Student is offline including:
If the student is available in your class, please run a self-diagnostic check to further diagnose why the student appears as offline.