Deledao ActivePulse, presented by Hāpara: Wellness alert escalation procedure Follow
In this article:
Wellness alert escalation overview
Setting up a process to escalate wellness alerts is an important part of managing a K-12 web filter. Make sure to discuss the process and who will handle these alerts with staff members responsible for student wellness issues.
By configuring the wellness alert escalation procedure in the web filter, you can ensure that alerts are not overlooked. If an alert is triggered but hasn't yet been responded to based on the setting in this feature, the next alert recipient will be notified. For example, if an alert is sent via email or text to a school counselor but goes unanswered after 30 minutes, a second email or text can be sent to the school principal. This escalation process can be repeated 3-5 times until a recipient responds.
An escalation procedure can be created by going to admin.deledao.com then:
- Navigate to the Student Wellness tab
- Click Escalation Procedure in the left-hand navigation
- Click Create Escalation Procedure in the upper right corner
Create an escalation procedure by creating a procedure name and wait period. This name will be used as a heading for this entire escalation procedure. Then add the first recipient's information, and click Submit.
Once the procedure has been created, you can create additional recipients by clicking the + icon in the action column.
To change the order of the recipients in the escalation, click the up or down arrow. This will determine who is contacted first, second, third, etc. To modify the alert recipient, click on the pencil icon or to remove the alert recipient completely, click on the trash can icon.
NOTE: For the alert to be sent to the first contact assigned in the escalation procedure, you will also need to add them under Student Wellness > Settings as an Alert Recipient. See "How to enable and manage student wellness monitoring" for detailed instructions.
The escalation procedure will stop once an alert has been marked as investigated.