Authorization, login and display issues most commonly stem from confusion with Google's account management and login system, but can also be the result of local browser cache corruption.
If you are seeing the below message in Hapara Dashboard, please try these troubleshooting steps:
- Clear any other Google Accounts from the Login page:
If logging out of all Google Accounts resolves the issue, we recommend setting up Chrome User Profiles. This allows you to login to multiple Google accounts, but there is much less chance of these accounts clashing
If the above does not resolve the issue, please try clear the Chrome browser cache and cookies including Hosted app data.
Check third party cookies are not blocked.
- Copy and paste this URL to your Chrome Browser window: chrome://settings/content/cookies
- Ensure that Block third-party cookies is not enabled in blue, ie:
If all of the above fails, please test in an Incognito window.
If clearing your local Chrome browser Cache and Cookies resolves the issue, the problem was most likely related to corrupt or incorrectly stored cache data. You can configure Chrome to clear cookies and site data when quit your browser. There is more information about browser cookies and stored site data here
If you still cannot gain access after completing the above troubleshooting steps, please submit a support request.