Resolving login and access problems Follow

Authorization or login issues most commonly stem from confusion with Google's account management and login system, but can also be the result of local browser cache corruption.

If you are seeing the below message in Hapara Dashboard, please try these troubleshooting steps:


Troubleshooting login and access problems:

  • Clear any other Google Accounts from the Login page:
    1. Log out of all Google Apps accounts.
    2. Remove all accounts from Google's account management page.
    3. Log back in to your school account and re-access Hapara Dashboard.

If logging out of all Google Accounts resolves the issue, we recommend setting up Chrome User Profiles. This allows you to login to multiple Google accounts, but there is much less chance of these accounts clashing

If clearing your local Chrome browser Cache and Cookies resolves the issue, the problem was most likely related to corrupt or incorrectly stored cache data. You can configure Chrome to clear cookies and site data when quit your browser. There is more information about browser cookies and stored site data here


If you still cannot gain access after completing the above troubleshooting steps, please submit a support request.

Have more questions? Submit a request