Troubleshooting "Share files" Follow
In this article:
What should I do if Share files doesn't seem to be working correctly?
Why are the "Share files" buttons incorrectly aligned or unresponsive?
Why can't I select a file? / My file selector pop-up is blocked
Why am I receiving the "401 not authorized" error?
What should I do if Share files doesn't seem to be working correctly?
In Teacher Dashboard, if the Share files feature is not working properly, it could be one of the following issues:
- The file is shared to some students instead of the entire class.
- When sharing the file, the teacher receives an error such as, "There was a problem sharing documents. Please try again." (see screenshot below).
- A folder is missing from the student Google Drive.
- The originally configured folder has been renamed by the student or another user.
To resolve any of these issues:
1. On the Manage Classes page in Hāpara, click on the three dots in the class tile. > Select View class info.
2. From the Class info tab, at the top right-hand side, click the three dots to open the drop-down menu. > Select Reset folders.
Why doesn't my file appear in the Teacher Dashboard Student Tiles after I shared the file with my students?
Your file may not appear in Student Tiles due to one of these reasons:
A slight delay in Google's recognition
Google's recognition is not always instantaneous and you may experience a slight delay, even after your document has been shared successfully. Please wait a few moments and try refreshing Teacher Dashboard.
Documents shared as "Read-only" or "Read-comment"
Teacher Dashboard shows documents in the Student Tiles that students can edit. As a result, if you shared a document as "Read-only" or "Read-comment", then it will not be shown.
Note: You can find these documents if you click the Drive button at the top of Teacher Dashboard. This will show you all of the documents in a student's Google Drive.
Moved or renamed student subject folders
Your students may have moved or renamed their subject folders. These folders must sit in the root Google Drive folder and must not be renamed, as this can break the folder's relationship with your class. Resetting the folders helps resolve this issue.
Why are the "Share files" buttons incorrectly aligned or unresponsive?
Browser extensions can cause unexpected appearances and behavior in Share files, especially when toolbars and pop-up blockers have been installed. Please follow the steps this article to determine whether an extension is causing problems.
Why can't I select a file? / My file selector pop-up is blocked
In Chrome, pop-ups are automatically blocked until allowed and appear as an icon on the right side of your address bar. If you experience this problem, you can fix it by clicking this icon and choosing to allow pop-ups from app.hapara.com.
For more about managing pop-ups in the Chrome browser please see the Google help article Block or allow pop-ups in Chrome.
Why am I receiving the "401 not authorized" error?
If you experience this error while attempting to select a file in Share files, please try the following to resolve the problem:
- Remove all accounts from the Google account management login page. Multiple accounts listed on this page can cause confusion on Google's end regarding which listed user is trying to access Google services in your browser session.
- Delete your browsing history (cookies and cache).
- Allow pop-ups from app.hapara.com (please see the above section for details).
- Ensure that you are using the latest version of your browser.
- Try logging out of and back into your Google user account.
- If you are not using Google Chrome browser, try using Chrome to see if the problem persists in another browser.
If you still receive the 401 not authorized error after trying the above, please contact us by submitting a request with our team.