Troubleshooting "Share files" Follow
In this article:
What should I do if students don't receive the file I shared?
Why are the "Share files" buttons incorrectly aligned or unresponsive?
Why can't I select a file? / My file selector pop-up is blocked
Why am I receiving the "401 not authorized" error?
What should I do if students don't receive the file I shared?
In Teacher Dashboard, if the Share files feature is not working properly or only works for some students/files, you will see errors in the status report (as shown below).
If this happens:
1. Click Report errors and add any additional details you can.
2. Then click the Send button. This will alert the Hāpara team so they can investigate further. They will contact you via email to follow up.
Why doesn't my file appear in the Teacher Dashboard Student Tiles after I shared the file with my students?
Your file may not appear in Student Tiles due to one of these reasons:
A slight delay in Google's recognition
Google's recognition is not always instantaneous and you may experience a slight delay, even after your document has been shared successfully. Please wait a few moments and try refreshing Teacher Dashboard.
Documents shared as "Read-only" or "Read-comment"
Teacher Dashboard shows documents in the Student Tiles that students can edit. As a result, if you shared a document as "Read-only" or "Read-comment", then it will not be shown. Note: You can find these documents if you click the Drive button at the top of Teacher Dashboard. This will show you all of the documents in a student's Google Drive.
Moved or renamed student subject folders
Your students may have moved or renamed their subject folders. These folders must sit in the root Google Drive folder and must not be renamed, as this can break the folder's relationship with your class.
Why are the "Share files" buttons incorrectly aligned or unresponsive?
Browser extensions can cause unexpected appearances and behavior in Share files, especially when toolbars and pop-up blockers have been installed. Please follow the steps in this article to determine whether an extension is causing problems.
Why can't I select a file? / My file selector pop-up is blocked
In Chrome, pop-ups are automatically blocked until allowed and appear as an icon on the right side of your address bar. If you experience this problem, you can fix it by clicking this icon and choosing to allow pop-ups from app.hapara.com.
For more about managing pop-ups in the Chrome browser please see the Google help article Block or allow pop-ups in Chrome.
Why am I receiving the "401 not authorized" error?
If you experience this error while attempting to select a file in Share files, please try the following to resolve the problem:
- Remove all accounts from the Google account management login page. Multiple accounts listed on this page can cause confusion on Google's end regarding which listed user is trying to access Google services in your browser session.
- Delete your browsing history (cookies and cache).
- Allow pop-ups from app.hapara.com (please see the above section for details).
- Ensure that you are using the latest version of your browser.
- Try logging out of and back into your Google user account.
- If you are not using Google Chrome browser, try using Chrome to see if the problem persists in another browser.
If you still receive the 401 not authorized error after trying the above, please contact us by submitting a request with our team.