If your school's teacher and student accounts are in separate Google Apps domains, there are a few extra steps to set up Teacher Dashboard.
There are three ways for teachers and students to be in separate domains:
A sub-domain is a Google Apps domain within another domain. All administration is carried out through the parent domain, but email addresses are separate, and some settings can differ between parent and child domains. Student sub-domains are generally a "more specific" version of the teacher domain. For example, teachers may be in the domain myschool.org, while students are in the sub-domain students.myschool.org.
Teachers and students can be in two completely different Google Apps domains. This includes scenarios in which teachers and students are in different sub-domains that are at the same level as each other (e.g., teachers.myschool.org and students.myschool.org).
When a domain alias is used, students may appear to be in a different domain than teachers even though they are in the same domain. This lets users receive emails sent to addresses in a different domain, and is usually done to preserve existing email address structures.
For example, a school using the domain myschool.org might add a domain alias named students.myschool.org so that students can receive emails sent to addresses like email@example.com, even though their user accounts are in the domain myschool.org.
With this type of configuration, Teacher Dashboard should be treated as a single domain setup, pointing to the primary domain that the student accounts are in.
How to distinguish sub-domains, multi-domains, and domain aliases
Administrators who only have admin access to the teacher domain can determine their configuration by navigating to Domain Settings > Domain Names in the Google Apps Admin console, and looking for one of the following:
- If the student domain is listed as a domain there then it is a sub-domain setup.
- If the student domain is listed as a domain alias then it is a domain alias.
- If the student domain is not listed then it is a multi-domain setup.