Highlights Service Disruption: March 27, 2017 - RESOLVED Follow

Updated: 12:15 pm PT,  08:15 am NZT

This morning, we have received elevated reports of issues displaying student activity on Hapara Highlights. 

Our team found the root cause of this disruption was due to a configuration issue in the Hapara Backend. We've updated our configuration to get Hapara Highlights working again.

If you experience any Highlights errors, please run a Highlights Student Diagnostics Check in the first instance to isolate the problem and further troubleshoot. If students continue to display connection errors, please submit a support request with our team so that we can investigate further.

We apologize for any inconvenience, and appreciate your patience while we work towards a resolution.

Best regards,

Hapara Support

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